Refund Policy

### Refund Policy**

ALX HAIR - No Refunds or Exchanges**At ALX HAIR, we prioritize the health and safety of our customers and staff. Due to the personal nature of our products and the current COVID-19 pandemic, we maintain a strict **No Refunds and No Exchanges** policy. This decision is guided by our commitment to uphold the highest standards of hygiene and customer satisfaction.

**Why No Refunds or Exchanges?**

1. **Sanitary Restrictions**: Our products are personal wear items. Once they leave our facility, we cannot guarantee that they remain in a sterile condition. Accepting returns or exchanges could compromise the health safety standards we promise to uphold.

2. **COVID-19 Considerations**: Given the ongoing concerns about COVID-19, this policy is also in place to protect our customers and staff by minimizing the potential spread of the virus, which might occur through returned goods

.3. **Quality Assurance**: Before shipment, each of our wigs is thoroughly inspected to ensure it meets our high-quality standards. This meticulous process ensures that every product delivered to you is in excellent condition.

**Recommendations Before Purchase:**-

We encourage our customers to review all product details and specifications before making a purchase. Our customer service team is available to provide guidance and answer any questions you may have regarding our products.- Please carefully select your product considering style, color, and specifications to ensure it meets your needs, as we will not be able to accept any returns or make exchanges once the purchase is finalized.

**Exceptional Circumstances:**-

While we do not offer refunds or exchanges, if your product arrives damaged or defective, please contact us within 48 hours of receiving your order at [
contact@alxhair.com
](mailto:
contact@alxhair.com
). We are committed to addressing these concerns on a case-by-case basis to ensure your satisfaction.Thank you for understanding and supporting our health and safety measures. We appreciate your trust in ALX HAIR and look forward to serving you with products that enhance your beauty and confidence.